All of our services are paid monthly by direct debit. We will also require a deposit which is equal to one month’s payment. You can also pay using childcare vouchers or working tax credits. Speak to the management team for more information.
Yes. All our staff have a teaching qualification or have extensive tutoring experience. They also go through our internal training programme. Our Activity Leaders go through our intensive training programme and regular refresher courses.
As long as you notify us at least 24 hours before your session, you are not charged for the lesson. The hours are banked to be used at a later date. Please note that cancelled lessons cannot be refunded.
Yes we are open right the way through. Half terms are also a chance to catch up on missed sessions as we are open from 10am. We generally only close on bank holidays. Please contact your centre manager for more information.
Please speak to your local centres as opening hours may vary. However, most of our centres are open 7 days a week 10am-8pm during the week and 9:30-4:30pm on the weekend.
The tutors are specially trained for mixed ability groups and always plan their sessions differentiating the work, we also try to keep the groups as homogenous as possible.
No, tutors are trained so that their time is evenly spread out across the 6 pupils. The group is small in size, which means pupils will receive sufficient individual attention.
We reassess children every 12 weeks and you will receive a feedback report including previous and current assessment scores including notes from the tutors. You can also request a meeting with the tutor at any time to discuss your child’s progress.
No we can send someone to your home, but there may be an additional charge for transportation and parking. Please speak to your local centre for more information.
Free assessment can only be used in our small group tuition.
Only one free assessment can be booked for a pupil in a 12 month period.
If you book a free assessment and need to make a change we can only allow one change of date/time and this must be done at least 24 hours before your scheduled assessment. Any changes made less than 24 hours will incur a £20 admin fee.
Free assessment is done on a no obligation basis.
A more in depth assessment is offered at £50 per subject