FAQ’s

We offer childcare services from children ages 5-14, with a free educational supplement. We also offer tuition services for ages 15 and upwards.

All of our services are paid monthly by direct debit. We will also require a deposit which is equal to one month’s payment. You can also pay using childcare vouchers or working tax credits. Speak to the management team for more information.

Yes. All our staff have a teaching qualification or have extensive tutoring experience. They also go through our internal training programme. Our Activity Leaders go through our intensive training programme and regular refresher courses.

Yes.

As long as you notify us at least 24 hours before your session, you are not charged for the lesson. The hours are banked to be used at a later date. Please note that cancelled lessons cannot be refunded.

Yes we are open right the way through. Half terms are also a chance to catch up on missed sessions as we are open from 10am. We generally only close on bank holidays. Please contact your centre manager for more information.

Please speak to your local centres as opening hours may vary. However, most of our centres are open 7 days a week 10am-8pm during the week and 9:30-4:30pm on the weekend.

We have a 94% pass rate into selected schools on the basis that your child has been with us over 12 months.

Maximum of 6 to a group.

No, all staff are trained to ensure noise is kept to a minimum level and once a child sees other children working quietly they tend to do the same.

The tutors are specially trained for mixed ability groups and always plan their sessions differentiating the work, we also try to keep the groups as homogenous as possible.

No, tutors are trained so that their time is evenly spread out across the 6 pupils. The group is small in size, which means pupils will receive sufficient individual attention.

Yes, we give homework. If this is a problem you can request no homework.

We reassess children every 12 weeks and you will receive a feedback report including previous and current assessment scores including notes from the tutors. You can also request a meeting with the tutor at any time to discuss your child’s progress.

One to one starts at £36 per hour.

No we can send someone to your home, but there may be an additional charge for transportation and parking. Please speak to your local centre for more information.