FAQ's - Accelerate Learning

General questions

What do you offer?
We offer childcare services from children ages 5-14, with a free educational supplement. We also offer tuition services for ages 15 and upwards.
How do I pay?
The part about packages needs to be taken off. Add “All of our services are paid monthly by direct debit. We will also require a deposit which is equal to one month’s payment. You can also pay using childcare vouchers or working tax credits. Speak to the management team for more information.
Are all the staff fully qualified?
Yes. All our staff have a teaching qualification or have extensive tutoring experience. They also go through our internal training programme. Our Activity Leaders go through our intensive training programme and regular refresher courses.
Have the staff all had DBS and references checked?
Yes.
What happens if we cannot make a session due to sickness or holidays?
As long as you notify us at least 24 hours before your session, you are not charged for the lesson. The hours are banked to be used at a later date. Please note that cancelled lessons cannot be refunded.
Are you open during the summer holidays and half terms?
Yes we are open right the way through. Half terms are also a chance to catch up on missed sessions as we are open from 10am. We generally only close on bank holidays. Please contact your centre manager for more information.
What are your opening times?
Please speak to your local centres as opening hours may vary. However, most of our centres are open 7 days a week 10am-8pm during the week and 9:30-4:30pm on the weekend.
What is the success rate with entrance exams?
We have a 94% pass rate into selected schools on the basis that your child has been with us over 12 months.

Tuition

How many children in the tuition groups?
Maximum of 6 to a group.
Is it not noisy with 6 in a group?
No, all staff are trained to ensure noise is kept to a minimum level and once a child sees other children working quietly they tend to do the same.
How does it work when the children are at different levels in the group?
The tutors are specially trained for mixed ability groups and always plan their sessions differentiating the work, we also try to keep the groups as homogenous as possible.
Won't the tutor focus more on the children who are struggling?
No, tutors are trained so that their time is evenly spread out across the 6 pupils. The group is small in size, which means pupils will receive sufficient individual attention.
Is homework given?
Yes, we give homework. If this is a problem you can request no homework.
How will I know whether my child is improving?
We reassess children every 12 weeks and you will receive a feedback report including previous and current assessment scores including notes from the tutors. You can also request a meeting with the tutor at any time to discuss your child’s progress.
How much is one to one?
One to one starts at £30 per hour.
Do you have to come the centre for one to one?
No we can send someone to your home, but there may be an additional charge for transportation and parking. Please speak to your local centre for more information.

Kids Club

When can I attend?
You can attend any time between 10-8pm but your child can only stay with us one hour per day.
Don’t I have to pay for the SGT?
No. If your child is between 5-14, the SGT is a free option you can utilise.
What activities will my children be doing in Kids Club?
They will be able to make use of our numerous games and activities in the chill zone.
Can I use childcare vouchers and working tax credits for the Kids Club?
Yes. We are an OFSTED registered establishment.

FAQ’s

General questions

Tuition

Kids Club