FAQ’s

General questions

  • What do you offer?
    We offer childcare services from children ages 5-14, with a free educational supplement. We also offer tuition services for ages 15 and upwards.
  • How do I pay?
    The part about packages needs to be taken off. Add “All of our services are paid monthly by direct debit. We will also require a deposit which is equal to one month’s payment. You can also pay using childcare vouchers or working tax credits. Speak to the management team for more information.
  • Are all the staff fully qualified?
    Yes. All our staff have a teaching qualification or have extensive tutoring experience. They also go through our internal training programme. Our Activity Leaders go through our intensive training programme and regular refresher courses.
  • Have the staff all had DBS and references checked?
    Yes.
  • What happens if we cannot make a session due to sickness or holidays?
    As long as you notify us at least 24 hours before your session, you are not charged for the lesson. The hours are banked to be used at a later date. Please note that cancelled lessons cannot be refunded.
  • Are you open during the summer holidays and half terms?
    Yes we are open right the way through. Half terms are also a chance to catch up on missed sessions as we are open from 10am. We generally only close on bank holidays. Please contact your centre manager for more information.
  • What are your opening times?
    Please speak to your local centres as opening hours may vary. However, most of our centres are open 7 days a week 10am-8pm during the week and 9:30-4:30pm on the weekend.
  • What is the success rate with entrance exams?
    We have a 94% pass rate into selected schools on the basis that your child has been with us over 12 months.

Tuition

Kids Club

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Free assessment
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  • Free assessment can only be used in our small group tuition.
  • Only one free assessment can be booked for a pupil in a 12 month period.
  • If you book a free assessment and need to make a change we can only allow one change of date/time and this must be done at least 24 hours before your scheduled assessment. Any changes made less than 24 hours will incur a £20 admin fee.
  • Free assessment is done on a no obligation basis.
  • A more in depth assessment is offered at £50 per subject
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